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Rogers Back Room
Support for
Shotgun Video

My password doesn't work, how do I fix this?

1. You may have mistyped your information. Please use the Forgot Password button to retrieve your login information to make sure you are entering the correct username and password. User names and passwords are CaSe SenSiTiVe, enter them exactly as you selected them. Also, make sure your caps lock key is off. If your password still does not work, then please see "Retrieval" instructions below.

2. Password Misuse. As per our terms and conditions we do not allow sharing of passwords. If our software does detect sharing, we will suspend your account. If this happens you should see a "Too Many IPs" message displayed. Please use the "Forgot Password" button or link and we will email a new password to you. However, if this occurs again, you will need to contact us through our support desk in order to unlock your account.

Password Retrieval Instructions: If you lost your login information, please click on "Forgot Password" at the bottom of any page. You will be asked to enter the email address you used when you joined and your username and password will be emailed to you at that email address only. No other email address will work.

Please Note: CCBill does NOT manage nor do they store your password for this site and will NOT be able to assist you with your password.

Can I read your "Terms & Conditions and "Privacy Policy" before I join?

Yes, we think it's a great idea. There is a link to both "Terms & Conditions" and "Privacy Policy" on the bottom of every site page.

I can't view the streaming video on your site, what should I do?

If you were able to view the streaming trailer videos in our tour, you should be able to view the video in the member's area.

Apple mobile (IOS),Android,Windows mobile users: We use mp4 encoded video for mobile devices. Our site automatically detects your device and serves up the correct video format. We have had no reported problems with viewing mobile device video using this mechanism. If you do have a problem, please click on the contact button on the right side of this page and submit a support ticket. Include your device type, operating system and version, browser you are using and version and we will resolve the issue as quickly as possible.

Do you use DRM or similar protection for your downloads?

No. However we do randomly "fingerprint" downloaded files to prevent unauthorized use and distribution. We employ the services of Porn Guardian for this purpose. Porn Guardian uses a combination of technology and human power to scan hundreds of thousands of tube sites, blogs, file sharing sites, groups and auctions, etc, looking for our content and providing us with the information we need to take action against the copyright violator. At times you will see your IP address and user name scroll, almost transparently, in the background of the video at random positions. Also, please keep in mind that you paid to watch our video with your hard earned money, so should everyone else - please do not distribute our downloads.

Will the video work on my Smart Phone or Tablet?

For Apple, Android and Windows mobile devices, the site will automatically detect your device and stream compatible video to it. Our mp4 download file will also play on your IOS,Android or Windows Smart Phone or Tablet. However, be aware that these are high quality files, so make sure you have enough storage on your device if you plan on downloading and saving multiple video files.

How do I change my email address or password?

Please submit a support ticket to our help desk and we will make those changes for you. Sorry, but we cannot change your user name.

What if I don't see my question answered here or I need additional information?

If you cannot resolve your issue using the FAQ or membership and password support buttons to the right or have general questions or wish to contact the site owner, affiliate manager, etc. Please submit a support ticket by clicking on the "Contact Us" button to the right on this page.

NOTE: You do not need to register to create a support ticket.  Once you submit a ticket through the desk, you will just reply to our emails to continue the issue. Prior replies will be included with all our email responses.

Why do I have to use one letter, one number and one special character in my password?

The more sites you use the same password on, the more likely one of those sites will be hacked and your password will become compromised. Our password wizard assists you in selecting a password that will most likely be different from the one you have used before. This will help eliminate security issues for you and us. This is only one method of many that we use to make our site as secure as possible.

How do I cancel my Premium membership?

We don't know why you'd want to cancel, but that's easy enough, just click on the 'Membership' button on the right side of this page. This will take you to CCBill customer service where you can look up your membership and cancel instantly.  Or, you can call CCBill agents who are available 24/7 toll free in the U.S./Canada @ 800-510-2859 or from most international locations toll free @ +855-588-3585.

I have a Premium Membership, but I can only watch the short trailers?

Chances are your membership is expired, or you're using an old username and password for a 'free' or 'expired' membership. First, check in the upper right hand corner of the page. It will indicate what type of membership you have, and if expired, will indicate that your "membership has expired". You can also click on the 'Membership' button on the right side of this page and look up your membership using the CCBill inquiry form. This will provide you with your expiration date, a cancellation date and the reason your membersihp expired or was canceled. This may include 'failed to rebill', where CCBill was unable to charge your credit card for the current month. You will also be able to see your username and password, so you can confirm whether the one you're using is current and correct.

How do I know how much time I left on my Premium membership?

Just click on the 'Membership' button on the right side of this page. You will be able to look up your membership using the CCBill customer service search form.

I'm a model, how do I request the removal of content that I appear in?

You can submit a support ticket requesting the removal of content. Please be sure to include the alias used in the content, your full legal name, date of birth, and the reason why you want the content removed.
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