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FAQs

Why do I have to use one letter, one number and one special character in my password?

The more sites you use the same password on, the more likely one of those sites will be hacked and your password will become compromised. Our password wizard assists you in selecting a password that will most likely be different from the one you have used before. This will help eliminate security issues for you and us. This is only one method of many that we use to make our site as secure as possible.

When I try to watch a DVD why do I see a page displaying "Unauthorized Access"?

This means you need to reset your access.  Just return to the main page of the member's area and click on the DVD box covers to re-enter the DVD section of the site. This will reset your authorized access.

My password doesn't work, how do I fix this?

1. You may have mistyped your information. Please use the Forgot Password button to retrieve your login information to make sure you are entering the correct username and password. User names and passwords are CaSe SenSiTiVe, enter them exactly as you selected them. Also, make sure your caps lock key is off. If your password still does not work, then please see "Retrieval" instructions below.

2. Password Misuse. As per our terms and conditions we do not allow sharing of passwords. If our software does detect sharing, we will suspend your account. If this happens you should see a "Too Many IPs" message displayed. Please use the "Forgot Password" button or link and we will email a new password to you. However, if this occurs again, you will need to contact us through our support desk in order to unlock your account.

Password Retrieval Instructions: If you lost your login information, please click on "Forgot Password" at the bottom of any page. You will be asked to enter the email address you used when you joined and your username and password will be emailed to you at that email address only. No other email address will work.

Please Note: CCBill does NOT manage nor do they store your password for this site and will NOT be able to assist you with your password.

Can I read your "Terms & Conditions and "Privacy Policy" before I join?

Yes, we think it's a great idea. There is a link to both "Terms & Conditions" and "Privacy Policy" on the bottom of every site page.

What if I don't see my question answered here or I need additional information?

If you cannot resolve your issue using the FAQ or membership and password support buttons to the right or have general questions or wish to contact the site owner, affiliate manager, etc. Please submit a support ticket by clicking on the "Contact Us" button to the right on this page.

NOTE: You do not need to register to create a support ticket.  Once you submit a ticket through the desk, you will just reply to our emails to continue the issue. Prior replies will be included with all our email responses.

How do I change my email address or password?

Please submit a support ticket to our help desk and we will make those changes for you. Sorry, but we cannot change your user name.
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